Overview
At Muggies, we take pride in every design we create and every mug we print — made with love, care, and quality. We want you to be completely happy with your order. That said, we also understand that sometimes things don’t go as planned.
Returns (3-Days)
If you receive a non-customized mug that is incorrect, damaged, or not what you expected — don’t worry! You may return it within 3 days of delivery for an exchange or full refund.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- It must be returned in its original packaging.
Custom/Personalized Mug Orders
We’re truly sorry, but customized mugs are non-returnable and non-refundable.
This is because:
- Each personalized design is created specifically for you and cannot be resold.
- Custom mug orders are produced only after your approval of the design preview.
- We work closely with you via WhatsApp or email to ensure you’re 100% satisfied before printing.
We hope you understand that once printed, your personalized mug becomes uniquely yours — and that’s what makes it so special!
Damaged or Wrong Items
If your mug arrives broken or incorrect, please contact us within 24 hours of delivery with:
- A clear photo of the item and packaging
- Your order number
We’ll arrange a free replacement or refund right away.
How to Request a Return or Refund?
Simply contact us at:
muggies@gmail.com
+92 331 8285893 (WhatsApp)
We aim to respond within 24 hours and make things right for you.
A Quick Note
We’re a small business that pours heart into every order — especially custom ones. That’s why we do everything to make sure you’re happy before printing your design. If something’s unclear or if you need help visualizing your mug, don’t hesitate to ask us for a preview. Your satisfaction matters deeply to us.
Thanks for understanding and supporting small creators like us ❤
The Muggies Team
“Sips that speak you.”